Introduction to VAT

Find out more about VAT

There is a range of general guidance on VAT in this section of the website including:

  • how and when to register for VAT
  • VAT thresholds, fuel scale charges and exchange rates
  • VAT rates on different goods and services
  • online VAT Returns
  • accounting schemes
  • payments and refunds
  • links to downloadable forms, guidance and notices

VAT Helpline

If you cannot find the answer to your question on the HM Revenue & Customs (HMRC) website, the easiest way is to ring the VAT Helpline where you can get most of your VAT questions answered.

Before you ring, make sure you have your VAT registration number and postcode to hand. If you're not VAT-registered, you'll need your postcode - it's necessary so HMRC can keep a record of your call.

It's not always possible to answer your question straightaway over the telephone because the helpline adviser may need to research the answer. If this happens, they'll take your details and call you back as soon as possible. The helpline adviser will tell you how long it will take.

In some cases, HMRC might need you to write in, especially if they need to look at your paperwork. The helpline adviser will tell you if this needs to happen and where you need to write to.

Find contact details for the VAT Helpline on the HMRC website

Business Advice Open Days

Business Advice Open Days are popular events designed especially for small and medium-sized businesses and they take place in different locations around the UK. It's not just HMRC at these events - there are other government departments as well, like the Department for Work and Pensions, the Health & Safety Executive, the Intellectual Property Office and Venture Labs.

It's an opportunity to talk to experts and get all your questions answered in one place on the same day. You can:

  • book a one-to-one session with a VAT adviser
  • attend seminars about making VAT easier
  • learn how to do tax online
  • get help with marketing, funding and business planning
  • get tips on how to make your business grow

Business Advice Open Days

Subjects covered in this guide

Developed with:
HM Revenue & Customs


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